Terms of Service

These Terms of Service (“Terms”) are a legal agreement between you and Luna (“Luna,” “we,” “us”) governing your access to and use of veryluna.com and the Luna service (together, the “Service”). Please read them carefully.

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 13 years old (or the minimum age of digital consent in your country, if higher) to use the Service. If you are under the age of majority where you live, you may use the Service only with the involvement and consent of a parent or legal guardian who agrees to these Terms on your behalf. You also represent that you are not barred from using the Service under the laws of any jurisdiction that applies to you and that you are not on any applicable sanctions or denied‑parties list.

2. Your account

You are responsible for the activity that happens on your account. Keep your password confidential, sign out from shared devices, and tell us at [email protected] as soon as you become aware of any unauthorized access. We may require email verification before granting full access. Each account is for a single person; you may not share account credentials.

3. The Service

Luna is a conversational AI companion. Through the Service you can send messages and receive replies, generate images, attach photos for Luna to analyze, run web searches, and save notes. Features may change as Luna evolves; we may add, modify, or remove features at any time. We may also impose new limits, change existing limits, or temporarily suspend a feature for maintenance or to address an abuse, security, or supply‑side issue.

The Service is provided over the Internet. You are responsible for providing the device, network connectivity, and any other equipment needed to access it.

4. Subscriptions, billing, and refunds

• Plans. Luna is sold as monthly subscriptions (currently Core, Pro, and Max), each with a monthly token allotment. Pricing displayed in‑product is in U.S. dollars and excludes taxes, which are added at checkout where applicable.
• Payment. Payment is processed by Stripe under Stripe’s terms. You authorize us, through Stripe, to charge your selected payment method at the start of each billing period and at any prorated amount when you change tiers.
• Automatic renewal. Subscriptions renew automatically each month until you cancel. You can cancel at any time from inside Luna by opening the Stripe Billing Portal. Cancellation stops future renewals; you retain access through the end of the current paid period.
• Tier changes. Upgrading or downgrading mid‑cycle is handled through Stripe’s Billing Portal, which displays any prorated amount before you confirm.
• Token consumption. Tokens consumed during a billing period are not refundable in whole or in part. Unused tokens at the end of a billing period do not roll over to the next period.
• Refunds. Except where required by law (for example, certain consumer‑protection rules in the EU/UK), all charges are non‑refundable. If you believe you were charged in error, contact [email protected].
• Price changes. We may change subscription prices. We will give you at least 30 days’ notice before a price change takes effect on your account, and you may cancel before the new price applies.
• Failed payments. If a payment fails, we may attempt to retry the charge and may suspend or downgrade your account until payment is current.

5. Acceptable use

You agree not to use the Service to:

• Violate any applicable law or third‑party right.
• Generate, request, or share content that sexually exploits or abuses minors. Suspected violations are reported to the National Center for Missing & Exploited Children (NCMEC) and to law enforcement as required by law.
• Harass, threaten, defame, or stalk any person, or incite violence or self‑harm.
• Generate or disseminate content designed to mislead voters, impersonate real people for fraud, or otherwise interfere with elections.
• Create malware, viruses, ransomware, phishing pages, or other malicious code; probe, scan, or test the security of the Service without authorization.
• Generate non‑consensual intimate imagery of any real person.
• Provide unlicensed legal, medical, financial, or other professional advice presented as the output of a licensed professional.
• Use the Service to make decisions that materially impact a person’s rights or access to services (for example, hiring, lending, housing, insurance, education, or law‑enforcement decisions) without human review.
• Scrape, crawl, or extract data from the Service except as permitted by these Terms; reverse‑engineer the Service except where permitted by law.
• Resell, sublicense, or operate the Service for the benefit of a third party as a commercial product.
• Submit anyone else’s personal information to the Service that you do not have the right to submit.
• Circumvent any access limits, rate limits, or token meters, or share an account across multiple users.
• Use automated systems (bots, scripts) to access the Service in a manner that exceeds normal human use or that is intended to extract a disproportionate share of Service capacity.

We may investigate suspected violations, remove content, and suspend or terminate accounts that we believe have violated these Terms.

6. Your content

You retain ownership of the messages, files, images, and notes you submit to the Service (“Your Content”), and of outputs Luna generates in response to your prompts (“Outputs”), to the extent allowed by law.

You grant Luna a worldwide, non‑exclusive, royalty‑free license to host, store, transmit, display, and process Your Content solely to operate, secure, and support the Service for you. We do not use Your Content or Outputs to train AI models.

You are responsible for Your Content. You represent that you have the rights necessary to submit it to the Service and that doing so does not violate any law or third‑party right.

7. AI outputs — important notice

Outputs from Luna are generated by machine‑learning models. They can be inaccurate, incomplete, biased, or out of date, and different prompts may produce different results. Do not rely on Outputs for professional advice (legal, medical, financial, safety‑critical, or otherwise) and do not treat Outputs as a substitute for the judgment of a qualified professional. You are responsible for reviewing Outputs before using them, particularly in any context where errors could cause harm.

Outputs may be similar or identical to outputs other users receive. We make no claim of exclusivity in Outputs and cannot guarantee that an Output is original, free of third‑party intellectual‑property claims, or suitable for a particular purpose. Where Outputs reproduce identifiable third‑party content (for example, song lyrics or copyrighted text), it is your responsibility to obtain any required permission before using them.

8. Our intellectual property

The Service, including its software, design, logos, and content that we provide (other than Your Content and Outputs), is owned by Luna and protected by intellectual‑property laws. We grant you a limited, revocable, non‑exclusive, non‑transferable, non‑sublicensable license to use the Service in accordance with these Terms. All rights not expressly granted are reserved.

“Luna” and the Luna mark are trademarks of Luna. You may not use them without our prior written permission, except for normative reference (for example, “works with Luna”) in a manner that does not imply endorsement.

9. Feedback

If you send us suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, royalty‑free license to use it for any purpose without obligation to you.

10. Third‑party services

The Service relies on third‑party providers (described in our Privacy Policy). Those providers have their own terms and may modify or discontinue their services in ways that affect Luna. We are not responsible for third‑party services and do not warrant their performance.

11. Termination

You may stop using the Service and delete your account at any time from Settings → Account. We may suspend or terminate your access, with or without notice, if we believe you have violated these Terms, if continued service to you would expose us or another user to legal or security risk, or if we discontinue the Service. On termination, your right to use the Service ends immediately. Sections of these Terms that by their nature should survive termination will survive (including, for example, content ownership, disclaimers, limitation of liability, and dispute resolution).

12. Disclaimers

THE SERVICE AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, LUNA DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON‑INFRINGEMENT, AND ANY WARRANTY ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR‑FREE, OR FREE OF VIRUSES; THAT DEFECTS WILL BE CORRECTED; OR THAT THE SERVICE OR ITS OUTPUTS WILL BE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR SUITABLE FOR ANY PARTICULAR PURPOSE.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LUNA AND ITS OFFICERS, EMPLOYEES, AGENTS, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, USE, OR DATA, EVEN IF LUNA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

LUNA’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO LUNA IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM AND (B) USD $100.

Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, the foregoing limitations apply only to the extent permitted by law.

14. Indemnification

You agree to defend, indemnify, and hold harmless Luna and its officers, employees, agents, and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to (a) Your Content, (b) your use of Outputs, (c) your breach of these Terms, (d) your violation of any law or third‑party right, or (e) your misuse of the Service.

15. Governing law and disputes

These Terms are governed by the laws of the State of [GOVERNING STATE], United States, without regard to its conflict‑of‑laws rules. Subject to the informal‑dispute‑resolution and arbitration provisions below (if any), the state and federal courts located in [VENUE COUNTY/CITY], [GOVERNING STATE] will have exclusive jurisdiction over any dispute that is not subject to arbitration, and you and Luna consent to personal jurisdiction in those courts.

Before filing a claim, you agree to first try to resolve the dispute informally by contacting [email protected] with a written description of the dispute and the relief you seek. If the dispute is not resolved within 60 days, either party may pursue available legal remedies.

Class‑action waiver: to the extent permitted by law, you and Luna agree that disputes will be resolved on an individual basis and not as part of a class, consolidated, or representative action.

16. Changes to these Terms

We may modify these Terms from time to time. If we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice (for example, an in‑product banner or email). Your continued use of the Service after the changes take effect constitutes acceptance of the revised Terms. If you do not agree, stop using the Service and cancel your subscription.

17. Miscellaneous

• Entire agreement. These Terms, the Privacy Policy, and any other terms incorporated by reference are the entire agreement between you and Luna regarding the Service.
• Severability. If any provision is held unenforceable, the remaining provisions will remain in full force and effect.
• No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
• Headings. Section headings are for convenience only and do not affect interpretation.

18. Contact

Questions about these Terms can be sent to [email protected]. Account, billing, or product questions go to [email protected].